How to Program Nortar Phones, Phone Systems, Voice Mail Systems
Networks Meridian Norstar Phone User Guides and Programming.
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Norstar Phones

Norstar M7100  &  T7100
Norstar
M7208  &  T7208
Norstar
M7310  &  T7316
Norstar
M7324  &  T7406
Norstar
KLM          Cordless

Norstar Phone Systems

Norstar 308 (3 line 8 phones)
Norstar 616 (6 line 16 phones)
Norstar 824 DS (8x 24 phones)
Norstar Compact ICS (8x24 max.)
Norstar Modular ICS (272 ports)

Norstar Voice Mail

Norstar Flash 2 Voicemail
Norstar Flash 4 Voicemail
Callpilot 100 Voicemail
Callpilot 150 Voicemail

Norstar Components

Norstar Caller ID
Norstar LS/DS (adds 4 Lines)
Norstar 12x0 (to adds Lines)
Norstar 0x16 (to add phones)
Norstar 2 Port Expansion
Norstar 6 Port Expansion
Norstar 6 port Combo Exp.
Analog Station Module
T-1/PRI

Norstar Part Numbers

Norstar Handsets

Norstar Button Packs

Norstar User Guides

Norstar Programming

Why Buy Norstar


ATT Merlin, Lucent

Merlin 5 BTN Phone
Merlin 10 BTN Phone
Merlin HFAI Phone
Merlin BIS10 Phone
Merlin BIS22 Phone
Merlin BIS34 Phone
Merlin 410 Control Unit
Merlin 820 Plus
Merlin Plus 4 Line Exp.
(add 4 Lines)

Merlin Plus 10 station Exp. (add 10 phones)


ATT, Lucent Spirit

Spirit 6 button phone
Spirit 24 button phone
Spirit 308 Control Unit
Spirit 616 Expansion
Spirit 1224 Control Unit
Spirit 4 Line Expansion
Spirit 8 Phone Expansion


Lucent, Avaya
Partner Phones

Partenr 6 BTN Phone Set
Partner 18 BTN Phone Set
Partner 18 BTN Display Set
Partenr 34 BTN Display Set


Panasonic Phones

KXT7050 Non Speaker Phone
KXT7020 Speaker Phone
KXT7030 Display Phone
KXT7035 Lg. Display Phone

KXT7250 Non Speaker Phone
KXT7220 Speaker Phone
KXT7230 Display Phone
KXT7235 Lg. Display Phone

KXT7420 12 Line Phone
KXT7431 12 Line Display Phone
KXT7425 24 Line Phone
KXT7433 24 Line Display Phone
KXT7436 24 Line Excutive


Panasonic Phone Systems

Panasonic KX-TD308
Panasonic KX-TD816
Panasonic
KX-TD1232


Panasonic Voice Mail

KX-TVS50 Voice Mail
KX-TVS75 Voice Mail
KX-TVS100 Voice Mail
KX-TVS200 Voice Mail


Telephone System Accessories

Paging Equipment
Silent Service Observation unit (Stations are monitored silently)
Polycom Soundstation
Conference Phone


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Note: We are not Nortel Networks.

We are an independent reseller of  Nortel Networks equipment and other manufacturers
. If you purchased your
phone system from PhonServ.com their is no charge for technical support. If not, we charge a fee of $35.00 per 15 minutes for technical support. We hope this page will help.

 
 

Help with programming you Norstar Phone System



Norstar 308,616,and 824 Key Service Unit Programming

Template For M7208 T7208 Phone



Template for M7310, M7324, T7316E Phone
This Template goes on the top 4 buttons of your phone

m7310pro.bmp (156654 bytes)


Entering administration Programming for time, date , speed dial and names.

Feature ** 23646 
Password = 23646
Follow the overlay from here.
If you would like to enter the programming that is listed in the display hit SHOW.
If you would like to see the next item in programming hit NEXT.
If you would like to change an item in programming you would SHOW that item and then CHANGE that item.
If you make a mistake and miss a heading just hit your BACK button to return to the previous heading.
If you would like to get back to the main heading just hit the HEADING button.

EXAMPLE PROGRAM: I want to change the clock for daylight savings time.
feature ** 23646
password 23646
press NEXT until you see time and date.
when you come to the time and date prompt hit the SHOW button.
hit the NEXT button till you come to the hour.
at this point you will hit CHANGE until you have the appropriate hour.
once this is complete simply hit your RELEASE button to save the program.

****** IMPORTANT NOTES ******
 The 308 and 616 KSU can be programmed with any style Norstar telephone.

 The 824, Compact ICS and the Modular ICS KSU must be programmed with an M7310 or a M7324 telephone. (A M7208 will not program these systems.)
 

Norstar Compact ICS And MODULAR ICS Key Service Unit Programming:

feature ** 266344
password  23646


follow procedures for programming from above.

 

 

How to use for Norstar Phone

To Call an Extension:
1. Lift handset or press an INTERCOM key
2. Dial the extension number

How To Use Voice Call:
1. Lift handset, press Voice Call key or press the Feature button, then press 66
2. Dial the extension number
*If person is on the phone, Voice Call will not work

To Call an Outside Line:
1. Lift handset or press INTERCOM key
2. Dial "9" followed by the telephone number
(Depends on system configuration, may not be applicable.

To Place a Call on Hold:
1. Press the hold key

To Retrieve a Caller Held on Your Phone:
1. Lift handset
2. Press the INTERCOM key or line button that has the flashing triangle next to it

To Transfer a Call:
1. While a caller is on the line, press the softkey under the word TRANSFER in the LCD display or Feature 70
2. Dial the extension number of the person you are transferring to
3. You may announce the call at this time by waiting for the called party to answer
*Press the JOIN softkey to complete the transfer
*Press the RETRY softkey to enter a different extension
*Press the CANCEL softkey to return to the caller

To Park A Call (Puts a call on hold so that it can be picked up from any telephone on the system:
1. While a caller is on the line, press the CALL PARK key or press the Feature button, then 74
2. Look at the display to see where the call is parked, the display will show a 3 digit park code
3. Hang up the receiver

To Retrieve a Parked Call:
1. Lift handset or press the INTERCOM key
2. Dial the park code (Example 101, 102.

To Page:
1. Lift handset
2. Press the PAGE key or press the Feature button, then 611
3. Make your announcement
4. Press the release key

To Turn On or Off Do Not Disturb:
1. Press the DND key or press the Feature button, then 85
2. To turn it off: Press the DND key or the Feature button, then #85

To Make a Conference Call:
1. Make or receive the 1st call
2. Press the Hold key
3. Place 2nd call
4. Press the Conference key or press the Feature button, then 3
5. Press the INTERCOM key next to the held first call

To Pickup a Specific Ringing Extension:
1. Press the Call Pickup key or press the Feature button, then 76
2. Dial the extension you want to pick up

To see the Call Duration Timer:
1. During your call or just after your call
2. Press the Feature button, then 77
*This will show you a "static" duration of your call

To Use Last Number Redial:
1. Press the Last No. Redial key or press the Feature button, then 5
*This will redial the last number you called

To Check to See What is Programmed On a Particular Button:
1. Do a "Button Inquiry" by pressing the Feature button, then * 0
2. Hit the button you want to check and it will show in the display what is programmed there.

How to Program Buttons On Your Phone:

For External Numbers:
1. Press the Feature button, then * 1
2. Push the button you want to program
3. Display will read "Program and OK"
4. Enter the telephone number, then press the OK softkey
For Internal Numbers (Extensions.:
1. Press the Feature button, then * 2
2. Push the button you want to program
3. Display will read "Intercom #:__"
4. Enter the extension number

For Feature Codes:
1. Press the Feature button, then * 3
2. Push the button you want to program
3. Press the Feature button then enter the Feature Code

To Change the Contrast of the Display:
1. Dial the Feature button, then * 7
2. Press the number keys 1 – 9 to your desired brightness level
3. Press the OK softkey

To Change your Ring Type:
1. Press the Feature button, then * 6
2. Press the number keys 1 – 4 to hear the different ring types
3. Press the OK softkey when you hear your desired ring

To Change the Ring Volume:
1. Press the Feature button, then * 80
2. Press the volume key up or down
3. Press the release key1 to exit and save the volume level

To Program Personal Speed Dial Numbers: (Numbers 71 – 94 only.
1. Press the Feature button, then * 4
2. Enter the 2 digit code (71 – 94. that you want to assign to that phone number
3. Enter the telephone number, then press the OK softkey
4. Display will show: "Entry xx stored"

 

How To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

How To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

How To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

How To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the Choose softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting.

How to Add, delete, or change a Mail Box

Programming must be done from any M7310, T7316, or M7324 model phone set.

How To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

3. Press the softkey under "OK"

How To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK

How To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"

How To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

How To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

How To Change the "Recorded" Name for the Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under "Admin" (or press the number 8 key., and then press the number 1 key.
2. You will hear the old recorded name and then the system will "beep", prompting you to record a new name (name only here, not greeting..
3. Press "Ok" in the window when you are done recording and then "Ok" again to accept the recording


 

 

 

   

norstar t series phones
Nortel Networks
Meridian Norstar Phones

norstar compact ics
Nortel Networks
Norstar Phone Systems

norstar call pilot voice mail
Nortel Networks
Norstar Voice Mail Systems


ATT, Lucent
Merlin Phones


ATT, Lucent
Merlin Plus
Phone Systems


ATT, Lucent Spirit Phones &
 Phone Systems
 

 
Avaya Partner Phones &
Phone Systems
Voice Mail Systems


Panasoinc Phones
Phone Systems
Voice Mail Systems
 

 

Phone System Features & Terms


Control Unit or KSU: (Key Service Unit):  In smaller office phone systems the control unit is commonly referred to as the "Brain" or  "phone box". The size of the control unit determines the maximum configuration. Most business phone systems have a number in the name such as "Meridian Norstar 616" or "Meridian Norstar 824 or the MICS 0x32". These numbers usually refer to the maximum configuration of the system although not always. The "616" would mean 6 incoming lines and 16 telephones (extensions). The "824", 8 incoming lines and 24 telephones (extensions). The 824 Norstar phone system is expandable to 56 incoming lines and 56 telephones (extensions) by adding expansion modules. Note: All key telephone systems have music on hold.

Co lines-These are the incoming phone lines from your local telephone company.

Extensions-Stations-These are the actual telephones. They are extensions of the telephone system. They look like telephones and work like telephones, But only work with the control unit and will not work if they are plugged into a regular telephone line from the telephone company. So, if you ever move, Don't forget the control unit.

Voice Mail-Auto Attendant- voice mail systems with the auto attendant is like having a receptionist 24 hours a day without paying labor costs.    The auto attendant is an answering service that answers incoming calls with a company greeting,plays a list of options to a caller, and transfers calls to the different departments, then to mail boxes if that extension is not answered, or back to a main directory.      The auto attendant can be turned off during business hours and answered manually.  The person answering the call can transfer calls to the different departments and mail boxes. The voice mail system is a separate unit from the telephone system, it is wired into an extension port on the telephone system and is programmed to answer after a determined amount of rings.   Voice mail comes in different sizes 2 port,4 port, 6 port and up,  it depends on the amount of incoming traffic your company has.

Ports: The term port means circuit. For instance, a 2 "Port" voice mail system has 2 circuits to handle call traffic. The number of ports on a voice mail system is directly related to the number of users that can be in voice mail at the same time. An example the "Norstar Startalk Flash" voice mail system is 2 port and 24 mail boxes and is expandable to 4 ports and 48 mailboxes. The term "port" is used when describing a telephone system it refers to the combined number of lines and extensions. An example of this would be the "Meridian Norstar Modular ICS with XC software ". This telephone system supports up to 272 total system ports.

Things to think about before purchasing a office phone system.

Many companies today have purchased telephone equipment that was just right for there company only to find out that as there company grow there phone system could not.   Estimating your future growth today may not cause you problems in your telephone system later. These are questions you need to consider when purchasing a telephone system.

What is the maximum number of phones that I can have on my business phone system?  
What is the maximum number of phone lines (co lines) for my phone system? 
Can I add phone equipment to increase the number of phones or phone lines?  
Can I add features to my phone system such as voicemail?

          "Well I need 4 phones so I must need 4 lines, right?"

NO!    Picking phone lines really depends on the number of calls you receive in a day, how many phones lines will be used at the same time. If you were running a sales office and you had 4 phones lines with 4 sales people and they were all on there phones, new callers would get a busy signal.  You would more likely need 6 to 8 phone lines.   A fax lines can be shared with the credit card terminal,shipping terminal or anything else, But not at the same time.

Hunt Group,Rotary Lines- Meaning if line 1 is busy it will roll over to line 2 an on down to your last line. Don't put the fax line in the hunt group, Because if all lines are busy the next caller will get the fax machine. "Not good for business."
When ordering your CO lines from your local telephone company order them in a hunt group, i.e.  Ordering 6 lines, put 4 in the hunt group 1 for the fax and 1 for a modem or 5 in the hunt group and share 1 line for the fax and the modem.

Meridian Norstar phone systems   are one of the best on the market. "We think the best business phone systems".

Nortel Networks has been designing communication systems for over 50 years. Product lines such as the Meridian Norstar are designed with usability and longevity in mind.

Nortel’s Norstar phone systems provides you with an expandable system that will support your companies growing needs. With usability and reliability combined.

 

 

About the Meridian Norstar Phone Systems

We specialize in wholesale distribution of both new and refurbished Norstar phone systems and Norstar phone equipment, plus Nortel Phone Systems, Lucent phone systems, and Panasonic phone systems. Our refurbished Norstar phone systems and other Norstar telephone systems are extensively tested, and include a twelve month warranty and advance replacement policy.

Meridian Norstar telephone systems are very advanced, but equally important, they are very easy to use office phones. Norstar's flexibility allows the office phone system to be tailored to the way a business works and upgraded and enhanced, as business needs change. There are several members of the Norstar Office Phone System family from the compact 6 line 16 extension system to the ISDN 30 compatible 0x32 modular system capable of up to 128 extensions. Ensuring we can tailor a Norstar Phone System to your needs. There are four Norstar system phones in the range which can be easily programmed to suit individual needs. By connecting a Norstar voice processing system, the Norstar phone system can be programmed to answer calls, take messages and pass messages on – accurately, professionally, 24 hours a day.

Norstar has an office phone to suit every job. All four Norstar office phones have digital displays showing the time and date. All but the most basic Norstar office phones can be easily programmed by the user to meet their personal office phone preferences and offer hands-free operation with optional headsets.

For operators and administrators - the M7324 office phone has a 2 line display which prompts the user to use certain office phone functions using three special 'softkeys' that respond to the screen. The Norstar Office Phone Memory keys give access to up to 24 features, lines or extensions. The Norstar Office Phone LCD indicators show when lines or extensions are busy. The Norstar Office Phone capabilities can be extended by adding Central Answering Position modules, designed for operators managing incoming calls on larger Norstar phone systems. For intensive use - the M7310 is The Norstar Office Phone most people prefer. The Norstar Office Phone is ideal if you make and receive lots of calls. With the same 2 line LCD and soft key functionality, up to 24 speed dial keys are available on the The Norstar Office Phone, plus 10 memory keys for line access or frequently used features. This Norstar Office Phone is easily flexible enough to meet most needs.

For office phone general use - the M7208 incorporates a 1 line display and 8 memory keys for access to lines or frequently used features. This Norstar Office Phone is ideal for those who mainly receive calls or make mostly internal calls.

For low Norstar Office Phone use - the M7100 is the right Norstar phone for a warehouse or conference room, where it may only be used occasionally. This Norstar Office Phone  provides access to Norstar's features solely via codes, rather than through programmable one touch feature keys.

 

PhonServ.com
7269 Murdy Circle
Huntington Beach, CA 92647

Nortel Networks, Nortel, Norstar, Meridian, and Startalk are the registered trademarks of Nortel Networks INC.
PhonServ.com is not affliated with Nortel Networks.

 

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