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Programming your Norstar system

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When in programming you are programming the system (control box, the brain) not the actual phone.

The overlay is placed over all of the 8 buttons on the M7208
and on the M7310,M7324 T7316E over the top 4 buttons.

 
This one is for the Norstar M7208 set This one is for the Norstar M7310, M7324, T7316E

m7310pro.bmp (156654 bytes)

 

Entering Administration for the Norstar 308,616 and 824 control units.

Administration is for (Time & Date,Speed Dial,Names,Capabilities,)

Programming should be done from the M7310, M7324 or the T7316E set. 

    Administration access code: Feature * * 2 3 6 4 6 which also is Feature * * A D M I N. 
If asked for a password enter the same 2 3 6 4 6.
  

     If that doesn't work you may have the newer Compact ICS or the Modulur 0x32 control unit wish will be  Feature * * 8 4 6 3 which is T I M E. Password is 2 2 7 4 2 which is B A S I C or A D M I N which is 2 3 6 4 6.
   

When in programming just press the (next) button until you see what you want to change. Then press (show),then (change) if you want to change it. If you pass it,  just press (back)

Example: To change the Time & Date  Press (next) until you see Time & Date. Then (show) Then  (change) Then (change) again,  change it if you need to,   Then (next) again until you see what you need to change. For example; only the hour  needs to be changed  for day light savings time. Just press (next) until you come to the (Hour).   Then Change it.      Then press release (RLs) when your done.

To get out of programming,  just press the release button (RLs).    

System Programming

System Programming is for (Configuration,Trunk/Line Data,Line Access,Call Handling)

Enter Feature * * 2 6 6 3 4 4 which is also Feature * * C O N F I G. PASSWORD is
2 6 6 3 4 4

Be Careful in System Programming. Take your time and look at the display. When the word (SET) shows up it's asking what extension number than you want to program. Enter the extension number.  Press (NEXT) until you see something that you need to change Press (SHOW) then (Change) then (NEXT). If you want another extension to have the same programming press (COPY).

We hope this will help you by not having to call in a service technician to make simple changes on your Norstar system. We charge $35.00 per 15 minutes for our tech support. If you need our help please have your credit card in hand.

Norstar Feature Code Quick Reference

All the Feature with out the * can be programmed to a button using Feature * 3

FEATURE * 0 BUTTON INQUIRY    ( FOR BUTTONS THAT AREN'T MARKED)
FEATURE * 1 PROGRAMMING OUTSIDE AUTODIAL ONTO A MEMORY BUTTON
FEATURE * 2 PROGRAMMING INSIDE AUTODIAL ONTO A MEMORY BUTTON
FEATURE * 3 PROGRAMMING A FEATURE TO A MEMORY BUTTON
FEATURE * 4 PROGRAMMING PERSONAL SPEED DIAL
FEATURE * 501 ENGLISH LANGUAGE
FEATURE * 502 ALTERNATE LANGUAGE
FEATURE * 6 RING TYPE
FEATURE * 7 CONTRAST ADJUSTMENT (ON THE LCD DISPLAY)
FEATURE * 80 RING VOLUME ADJUSTMENT
FEATURE 0 SPEED DIAL
FEATURE 1 SEND MESSAGE                (TO CANCEL PRESS FEATURE # 1)
FEATURE 2 RING AGAIN                      (TO CANCEL PRESS FEATURE # 2)
FEATURE 3 CONFERENCE
FEATURE 4 CALL FORWARD  TO ANOTHER EXTENSION (TO CANCEL PRESS FEATURE # 4)
FEATURE 5 LAST NUMBER REDIAL
FEATURE 60 PAGE GENERAL
FEATURE 61 PAGE TO INTERNAL PAGE ZONE
FEATURE 62 PAGE EXTERNAL
FEATURE 63 PAGE TO A PAGE ZONE AND EXTERNAL PAGE
FEATURE 64 LINE POOL  (TO PROGRAM A LINE POOL TO A BUTTON)
FEATURE 65 REPLY TO MESSAGE        (TO CANCEL PRESS FEATURE # 65)
FEATURE 66 VOICE CALL     (TO PAGE 1 EXTENSION)
FEATURE 67 SAVE NUMBER REDIAL
FEATURE 69 PRIORITY CALL
FEATURE 70 TRANSFER
FEATURE 71 LINK (FLASH)
FEATURE 72 TIMED RELEASE
FEATURE 74 CALL PARK
FEATURE 75 CALL PICKUP
FEATURE 77 CALL DURATION TIMER
FEATURE 79 EXCLUSIVE HOLD
FEATURE 85 DO NOT DISTURB              (TO CANCEL PRESS FEATURE # 85)
FEATURE 86 BACKGROUND MUSIC    (TO CANCEL PRESS FEATURE # 86)
FEATURE 87 NIGHT SERVICE                 (TO CANCEL PRESS FEATURE # 87)
FEATURE 88 VOICE CALL DENY            (TO CANCEL PRESS FEATURE # 88)

Norstar Voice Mail Feature Codes

FEATURE 980 TO LEAVE A MESSAGE IN ANOTHER MAIL BOX
FEATURE 981 TO OPEN YOUR MAIL BOX (DEFAULT PASSWORD 0 0 0 0)
FEATURE 982 OPERATOR STATUS (Password 67372837)
FEATURE 983 SYSTEM ADMINISTRATION
FEATURE 985 EXTENSION NUMBER VOICE MAIL IS USING
FEATURE 986 TO TRANSFER A CALL TO ANOTHER MAIL BOX
FEATURE 987 TO INERRUPT A CALLER IN YOUR MAIL BOX

 

We have most Norstar Phone System in Stock
and we can ship the following
Norstar Phone Systems to anywhere in the United States
 
Norstar Telephone Systems
Norstar Office Phone Systems
Norstar Business Telephone Systems
Norstar Voice Mail Systems
Startalk Flash Voice Mail Systems
Refurbished Norstar Phones
Refurbished Norstar Modules
Refurbished Norstar Phone Systems
 
Norstar Phones Available
 
Norstar Meridian M7100 Phones
Norstar Meridian M7208 Phones
Norstar Meridian M7310 Phones
Norstar Meridian M7324 Phones

Norstar Meridian T7100 Phones
Norstar Meridian T7208 Phones
Norstar Meridian T7316 Phones

 

How to use for Norstar Phone

To Call an Extension:
1. Lift handset or press an INTERCOM key
2. Dial the extension number

To Use Voice Call:
1. Lift handset, press Voice Call key or press the Feature button, then press 66
2. Dial the extension number
*If person is on the phone, Voice Call will not work

To Call an Outside Line:
1. Lift handset or press INTERCOM key
2. Dial "9" followed by the telephone number
(Depends on system configuration, may not be applicable.

To Place a Call on Hold:
1. Press the hold key

To Retrieve a Caller Held on Your Phone:
1. Lift handset
2. Press the INTERCOM key or line button that has the flashing triangle next to it

To Transfer a Call:
1. While a caller is on the line, press the softkey under the word TRANSFER in the LCD display or Feature 70
2. Dial the extension number of the person you are transferring to
3. You may announce the call at this time by waiting for the called party to answer
*Press the JOIN softkey to complete the transfer
*Press the RETRY softkey to enter a different extension
*Press the CANCEL softkey to return to the caller

To Park A Call (Puts a call on hold so that it can be picked up from any telephone on the system:
1. While a caller is on the line, press the CALL PARK key or press the Feature button, then 74
2. Look at the display to see where the call is parked, the display will show a 3 digit park code
3. Hang up the receiver

To Retrieve a Parked Call:
1. Lift handset or press the INTERCOM key
2. Dial the park code (Example 101, 102.

To Page:
1. Lift handset
2. Press the PAGE key or press the Feature button, then 611
3. Make your announcement
4. Press the release key

To Turn On or Off Do Not Disturb:
1. Press the DND key or press the Feature button, then 85
2. To turn it off: Press the DND key or the Feature button, then #85

To Make a Conference Call:
1. Make or receive the 1st call
2. Press the Hold key
3. Place 2nd call
4. Press the Conference key or press the Feature button, then 3
5. Press the INTERCOM key next to the held first call

To Pickup a Specific Ringing Extension:
1. Press the Call Pickup key or press the Feature button, then 76
2. Dial the extension you want to pick up

To see the Call Duration Timer:
1. During your call or just after your call
2. Press the Feature button, then 77
*This will show you a "static" duration of your call

To Use Last Number Redial:
1. Press the Last No. Redial key or press the Feature button, then 5
*This will redial the last number you called

To Check to See What is Programmed On a Particular Button:
1. Do a "Button Inquiry" by pressing the Feature button, then * 0
2. Hit the button you want to check and it will show in the display what is programmed there.

Program Buttons On Your Phone:

For External Numbers:
1. Press the Feature button, then * 1
2. Push the button you want to program
3. Display will read "Program and OK"
4. Enter the telephone number, then press the OK softkey
For Internal Numbers (Extensions.:
1. Press the Feature button, then * 2
2. Push the button you want to program
3. Display will read "Intercom #:__"
4. Enter the extension number

For Feature Codes:
1. Press the Feature button, then * 3
2. Push the button you want to program
3. Press the Feature button then enter the Feature Code

To Change the Contrast of the Display:
1. Dial the Feature button, then * 7
2. Press the number keys 1 9 to your desired brightness level
3. Press the OK softkey

To Change your Ring Type:
1. Press the Feature button, then * 6
2. Press the number keys 1 4 to hear the different ring types
3. Press the OK softkey when you hear your desired ring

To Change the Ring Volume:
1. Press the Feature button, then * 80
2. Press the volume key up or down
3. Press the release key1 to exit and save the volume level

To Program Personal Speed Dial Numbers: (Numbers 71 94 only.
1. Press the Feature button, then * 4
2. Enter the 2 digit code (71 94. that you want to assign to that phone number
3. Enter the telephone number, then press the OK softkey
4. Display will show: "Entry xx stored"

 

To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the Choose softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting.

How to Add, delete, or change a Mail Box

Programming must be done from any M7310, T7316, or M7324 model phone set.

To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

3. Press the softkey under "OK"

To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK

To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"

To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

To Change the "Recorded" Name for the Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under "Admin" (or press the number 8 key., and then press the number 1 key.
2. You will hear the old recorded name and then the system will "beep", prompting you to record a new name (name only here, not greeting..
3. Press "Ok" in the window when you are done recording and then "Ok" again to accept the recording

 

 

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